Help & Frequently Asked Questions
Got questions? We've got answers! If you can't find what you're looking for, feel free to reach out to us directly.
• 2–5 business days for major cities (e.g. Johannesburg, Cape Town, Durban)
• 5–7 business days for outlying or rural areas
Orders & Shipping
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How long does delivery take?
Delivery times vary depending on your location. 2-5 business days for major cities (e.g. Johannesburg, Cape Town, Durban) 5–7 business days for outlying or rural areas. -
How do I track my order?
Once your order has been dispatched, you'll receive a tracking number via email. Use this to track your parcel online.
Products
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Are your wigs made from real hair?
Our wigs vary — some are human hair blends and others are high-quality synthetic fibres. Each product listing specifies the hair type. -
Will the jewellery tarnish?
Our tarnish-free pieces are designed to last. To keep them looking their best, avoid contact with water, perfume, and lotions.
Returns & Refunds
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What is your return policy?
We accept returns within 3 days for unused items in original packaging. Please visit our Return Policy page for full details. -
Can I return a wig?
For hygiene reasons, wigs cannot be returned unless they are defective or damaged upon arrival.
Contact Us
Still need help? We'd love to hear from you! Reach out to us and we'll get back to you as soon as possible at (prettylittletreasures.sa@gmail.com)💕